Frequently Asked Questions
How far in advance should I book?
We recommend booking as early as possible, especially during peak wedding & event season (September to April). Popular items and dates can book out 12 months in advance.
Can I check availability before booking?
Yes. Contact us with your event date, location, and hire requirements, and we'll confirm availability.
Is there a minimum hire amount?
Minimum hire requirements may apply depending on your location and whether delivery is required.
How long is the hire period?
Our standard hire period is typically 2–4 days, giving you time to collect, set up, enjoy your event, and return the items. Special arrangements can be made for events outside Perth Metro area.
Do you offer delivery if I don't want to collect?
Yes- depending on date & availability we offer a delivery, set-up & collection package. Please contact us to discuss what services may be available for your area and event date.
What is included in event coordination?
Our event coordination services can include timeline planning, supplier communication, setup management, event-day coordination, and pack-down oversight.
Can you help if I've already planned most of the event & will you work with my existing suppliers?
Absolutely. We offer partial planning and "day-of coordination" services to ensure everything runs smoothly, and we liaise with your venue and suppliers to coordinate logistics and timing. We also have some great preferred vendor contacts and can assit you with any outstanding items/planning.
What happens if it rains? Do you provide weather backup options?
Weather policies vary depending on the hire items and services booked. We recommend discussing contingency plans for outdoor events. We can often recommend alternative layouts, shelter solutions, or wet-weather plans. Please get in contact as early as possible to discuss your options and associated costs.
What happens if an item is damaged or lost?
The hirer is responsible for all hired items from collection or delivery until they are returned or collected by us. Damaged, lost, or stolen items may incur repair or replacement charges. If something breaks during your event/set-up, contact us as soon as possible. Accidents happen, and we'll advise the best course of action.
Can I make changes to my booking?
Yes, subject to availability. We recommend finalising changes at least 7–14 days before your event. Cancellation policy and requirements are outlined in your booking form/contract.
How do I secure my booking?
Bookings are only secured with a deposit and signed hire agreement. Tentative bookings will be held for a maximum of 7 days once booking form is sent out to you.
What does DIY event hire mean & do you provide setup instructions?
DIY event hire allows you to collect, set up, style, and pack down the hired items yourself, helping you save on setup costs. We provide clear setup instructions and guidance for all DIY hire items.
Can I collect the hire items myself?
Yes. Many of our items are available for customer collection and return from our premises in Henley Brook.
What vehicle will I need for collection?
We'll advise the most suitable vehicle based on your hire items. Some larger items may require a trailer, van, or ute.
Do you coordinate weddings?
Yes this is our speciality! We coordinate weddings but we also coordinate engagements, corporate events, birthdays (for both adults and kids), baby showers, and many other special occasions.
I know exactly what I like & don't like but i have no idea where to start- can you help?
Yes. We will provide you with options, however our creative services are limited without a booking. It takes time to plan, design and style an event so we will assist to a limit. Extended help is included in our planning & co-ordination packages.
Do I need to clean the hire items before returning them?
Items should be returned in the condition outlined in your hire agreement. Basic cleaning is usually expected, although we handle standard laundering where applicable.
Are you insured?
Yes. We carry appropriate public liability & business insurance. However, clients remain responsible for hired items while in their possession.